Return and Refund Policy

RETURN AND REFUND POLICY

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at nolayashop@gmail.com. 

If your return is accepted, we will send you a return label, along with instructions on how and where to send your package. Items returned to us without prior return request will not be accepted.

You can always contact us for any return-related questions at nolayashop@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and remedy it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous products, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we do not accept returns of sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period of the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will inform you once we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since the approval of your return, please contact us at nolayashop@gmail.com.